VGU RESEARCH REPOSITORY
Please use this identifier to cite or link to this item:
https://epub.vgu.edu.vn/handle/dlibvgu/1190| Title: | Service quality and customer satisfaction. a case of restaurant A | Authors: | Nguyen Thi Hong Nhung | Keywords: | Customer services;Restaurant | Issue Date: | 2021 | Publisher: | Vietnamese-German University | Abstract: | This study will provide restauranteurs with service deficiencies that affect customer satisfaction. Furthermore, from the results obtained, this study will suggest possible solutions to overcome the aspects affecting customer experience and how to improve service quality and enhance customer satisfaction. |
URI(1): | http://epub.vgu.edu.vn/handle/dlibvgu/1190 | Rights: | Attribution-NonCommercial 4.0 International |
| Appears in Collections: | Finance & Accounting (FA) |
Files in This Item:
| File | Size | Format | Existing users please Login |
|---|---|---|---|
| Service quality and customer satisfaction a case of restaurant A.pdf | 2.19 MB | Adobe PDF |
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