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VGU RESEARCH REPOSITORY


Please use this identifier to cite or link to this item: https://epub.vgu.edu.vn/handle/dlibvgu/682
Title: City indicators - an insight into ISO 37120
Authors: Nguyen Thi Hoan My 
Keywords: Smart city;ICT;Sustainability
Issue Date: 2017
Publisher: Vietnamese-German University
Abstract: 
The rapid urbanization has caused a lot of challenges for the sustainable development of cities such as social and economic development and quality of life. The notion of “smart city” was introduce to address these challenges. Alongside with implementing smart city solutions, municipal also needs to consider using an international standard to measure the performance of their city. And ISO 37120 by the International Standards Organization (ISO) was one of them. Addressing the indicators evaluation and measurement, this thesis in its framework discusses the guidelines and standards in consideration to support the end users on their strategic decisions, sustainability management, project implementing and call for investment. Through the review of the characteristics, critical success factors, and how to balance the service delivery and quality of life, many aspects of a matter “smart city development” will be clearer for each single strategy made. Moreover, the analysis of whole picture of ISO 37102 indicators will play a significant role on practical development of the smart city. Recommendation based on this ISO standard may leads the different view of points for such government or investors. Nowadays, applying smart city theory in the reality, several controversial issues are raised. Environmental sustainability is considered important than in the past. Technology is still the high attraction of investors. Energy, telecommunication, infrastructure, water and sanitation conduct the renewal project for citizen’s life improvement. The empowerment and inclusion of citizen as a key player become the trendy and significant in smart city strategy development. In the case of Vietnam, many big cities also face with the highly rise in urbanization and now applying to “smart city” standard for management and development, specifically Ho Chi Minh City (HCMC). Considered a fast growing city of Vietnam, HCMC has its plan to approach the technological advancements in many aspects such as telecommunication, urban planning, finance, public transportation, health facilities, etc. Since 2017, HCMC started to implement the concept of smart city and this paper suggest HCMC apply for ISO 37120 to measure the performance of urban services and ensuring quality living condition. This start can be a good sign for HCMC moving closer in term of its strategic up-scale development and become the place to be for its citizen.
URI(1): http://epub.vgu.edu.vn/handle/dlibvgu/682
Rights: Attribution-NonCommercial 4.0 International
Appears in Collections:Finance & Accounting (FA)

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