VGU RESEARCH REPOSITORY
Please use this identifier to cite or link to this item:
https://epub.vgu.edu.vn/handle/dlibvgu/1181| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Tran Thi Diem Quynh | en_US |
| dc.date.accessioned | 2021-10-28T06:45:02Z | - |
| dc.date.available | 2021-10-28T06:45:02Z | - |
| dc.date.issued | 2021 | - |
| dc.identifier.uri | http://epub.vgu.edu.vn/handle/dlibvgu/1181 | - |
| dc.description.abstract | Retail banking is a commercial service whose market standing is dependent on high-quality financial services; consequently, a life-long and growing customer base is secured. In order to achieve such a goal, banks have to constantly seek and adopt cutting-edge technology to their value chain. To respond to this industrial trend, in recent years, some of the Vietnamese banks have initiated and invested in digital banking, also known as fintech, elevating their technological systems to provide their clients exceptional banking experience service. Practice, fortunately, differentiates themselves from current incumbents in the market as well as new market entries into Vietnamese market. Although incorporation of fintech into the banking system has become the market norm in developed countries, such innovation has become crucial to Vietnamese banking industry in recent years, especially in 2020 since the pandemic requires social distance and the absence of physical money transaction to prevent the spread of the virus. Focuses of this paper are, firstly, to identify pivotal impacts of Fintech on customer satisfaction in Vietnamese financial institutions and secondly, to analyze the future outlook of Fintech in the same context | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Vietnamese-German University | en_US |
| dc.rights | Attribution-NonCommercial 4.0 International | * |
| dc.rights.uri | https://creativecommons.org/licenses/by-nc/4.0/ | * |
| dc.subject | Customer satisfaction | en_US |
| dc.subject | Banking industry | en_US |
| dc.subject | Vietnamese market | en_US |
| dc.title | The impact of fintech on customer statisfaction in the banking industry: a qualitative study on the impact of a new customer trend in the Vietnamese market | en_US |
| dc.type | Thesis | en_US |
| item.languageiso639-1 | other | - |
| item.fulltext | With Fulltext | - |
| item.grantfulltext | restricted | - |
| Appears in Collections: | Finance & Accounting (FA) | |
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| File | Size | Format | Existing users please Login |
|---|---|---|---|
| The impact of fintech on customer statisfaction in the banking industry a qualitative study on the impact of a new customer trend in the Vietnamese market.pdf | 1.08 MB | Adobe PDF |
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This item is licensed under a Creative Commons License