VGU RESEARCH REPOSITORY
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https://epub.vgu.edu.vn/handle/dlibvgu/1258
Title: | Digital transformation of business process “Insurance Claim” at Mercedes Vietnam – Implementation of a new claim process platform | Authors: | Nguyen Ho Vinh Quang | Keywords: | Business process;Digital transformation;Claims processing;Insurance claims management | Issue Date: | 2021 | Publisher: | Vietnamese-German University | Abstract: | Today’s organization have a variety of information technology approach to increase operational efficiency. Business process management and digital transformation are one of strategy that uses to focused on digital solutions. Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation. By analyzing business processes across several company departments, we have found common elements in a workflow (sub-process and operations), services, products that affect one another. The business transformation will be based on that to improve their service levels and digitize the customer experience. On the whole, this thesis aims to give researchers and practitioners an insight into business process optimization and transformation and then an instruction to digitalize business processes. In order to carry out this research, there are several steps of theoretical study of business process modeling and the actions in digital transformation. The thesis also investigates a case study at Mercedes Vietnam as the practical illustration for applying the given instruction in information system digitalization. Accordingly, the proposal in this research is a helpful reference for practitioners to make the right decision. |
URI(1): | http://epub.vgu.edu.vn/handle/dlibvgu/1258 |
Appears in Collections: | Business Information Systems (BIS) |
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Digital transformation of business process “Insurance Claim” at Mercedes Vietnam implementation of a new claim process platform.pdf | 3.94 MB | Adobe PDF |
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